Some Commonly Asked Questions
What is the quickest and easiest way to book a photo shoot?
The fastest and most efficient way to book an appointment would be to fill out our online booking form at www.homesnappers.com/lets-book-a-shoot/. Once we receive the form, we will contact you, or the homeowner if specified, to firm up a date/time for the appointment.
How far in advance do I need to schedule my photo shoot?
We ask that you give us as much notice as possible to ensure that you can be scheduled in the timeslot that you may request. The more advance notice you give, the easier it is to get the exact time slot you would like, but we will do our best to accommodate your schedule in every situation.
How will the photographer know my personal photography preferences?
There is a designated area on our booking form where you can specify if there are areas that you would like the photographer to focus on or avoid. Typically we do not photograph closets, utility rooms, extra storage units, or garages unless specifically requested. If you would like one or more of these areas the be photographed for one or all of your listings, be sure to request such the designated area, and we will also notate your preferences in our system.
How long can I expect my photo shoot to last?
Depending on the number of photos you have selected, your appointment can take anywhere from fifteen minutes to an hour and fifteen minutes. To ensure that your appointment runs quickly and smoothly as possible, please make sure that the house is clean and photo-ready. -depending on photos and additional offerings.
When and how will I receive my pictures?
As long as your invoice has been paid, you will be sent an email with links to a Dropbox folder that you will be able to download to your computer. Having a Dropbox account is not necessary to access the photos. With our standard turnaround speed, this email will be sent by noon the business day following your photo shoot. If you are needing your pictures in a rush, we also offer Same-Day turnaround (by 9:00pm) for $25 or 4-Hour turnaround for $50.
If I have to postpone or reschedule my appointment, will I have to pay a fee?
We ask that you give us as much notice as possible to avoid any fees that may apply. We understand that things come up and that appointments need to be flexible. However, we do charge a $40 rescheduling fee if the appointment is postponed, canceled, or rescheduled within an hour of the scheduled appointment. We have this rescheduling fee to compensate our photographers who, often, are already on the way to your appointment, for their time and gas.
What if I have an issue that needs to be taken care of but it is outside of office hours?
If your issue is not urgent, you may leave a voicemail message, text, or email and someone from our office will contact you within business hours. If you have an urgent matter that needs to be addressed, you may text or email us for a faster response.
Are there any rewards for referring friends, family, and coworkers to Home Snappers?
Yes! When you refer another agent to us and they book an appointment, not only do you get a $50 credit to go toward your next upcoming shoot, but the agent that you have referred will also receive a $50 credit for their first shoot!
How do I get my headshot and brokerage logo into the complimentary slideshow virtual tour?
All you have to do is send over a headshot and logo to us in an email and we will do the rest. They can be emailed to firstname.lastname@example.org.
Would Home Snappers be interested in sponsoring a breakfast or lunch at my office?
We would love to! Just give us a call and we can get it all setup.